Ringo is an innovative Russian Mobile Device Management (MDM) service specifically designed for efficient management of Apple devices in corporate environments. It provides a high standard of security, flexibility in configuration and ease of use, making the process of managing Apple devices in companies as efficient as possible.
This service was invented several years ago by a team of developers who were involved in the implementation of mdm systems in companies. The services used were not perfect and the developers received a lot of feedback from users, which allowed them to identify customer pains and opportunities for creating and developing their own MDM platform.
Since the company used a product approach, we really needed feedback from users, information about the difficulties in using ready-made mdm solutions, their needs. The MVP model was taken as a basis, we had to think through and implement minimal branding and a set of platform features, gradually improving the design and internal structure of the product.
The compiled MVP map focused on basic functionality that would ensure the MDM platform would work and demonstrate key benefits.
Based on our goals, we created a backlog where we defined task timelines for all teams, set deadlines and calculated work time.
We also described User Stories for all goals, defined user requirements for the product.
And, of course, we made a Customer Journey Map, visualizing the customer’s paths, goals, emotions, barriers.
We needed to identify the real challenges and needs of IT administrators and security officers in managing Apple devices.
The JTBD method provided us with an understanding of what key features and capabilities should be included in the MDM platform, identify areas where the platform can add the most value and where to focus our main efforts in creating an interface and functionality that best meets user needs, and create realistic scenarios for using the MDM platform. We did not use the persona method in this project.
In this project I worked in conjunction with the CPO and product team of developers, designers, analysts and marketers. I developed the visual design of interfaces and communications, and participated in basic UX testing.
The next step was to create a strong and recognisable brand that communicates effectively with the target audience and stands out from the competition.
One of the MVP goals was to create a visual identity design: styles and templates for visual elements such as logo, promotional materials, website and social media. Prepared design materials for various communication channels, including social media, print materials and emails.
The first thing we started to design was the logo. It had to be easily transformable, typographic and minimalistic. We developed 17 variants of the logo in English, later the logo was transformed into Russian. We also decided on the main colours of the brand.
We also started to develop a landing page, which would become a prototype of our website. Based on the target audience's requirements, we created a minimalistic landing page with full SEO customisation. We have achieved that in the search results our site began to occupy the first line in the queries "Russian mdm-systems Apple", "Russian mdm". The conversion rate of the site is currently over 4%.
The next step was the creation of the platform's information architecture. Earlier, we developed the minimum structure, defined blocks and necessary widgets. We also established a logical sequence and interrelationships between the data.
We developed wireframes. Coordinated the structure and data placement with the development team and the customer. And at the next stage we created full-fledged prototypes of the product, taking into account the brandbook and visual identity. I prepared design options for the panel screens, as well as estimation of the realisation timeframe.
The company annually takes part in a conference for system administrators, thanks to which we received a lot of feedback about the product and the features we would like to implement in the future. It was decided to add an instruction section to the website, which would allow our users to quickly access the necessary materials without requesting them from the support team. And, of course, based on the feedback, we got ideas for the development of the platform itself.
The next stage in product development was the optimisation stage. Taking into account the fact that all new functions appear in the system based on feedback, we decided to use the ready-made Gravity UI design system to optimise the design process and to work out the screens of the administrative panel on its basis.
Work on the project continues.
Administrative panel design
Administrative panel design